Terms and Conditions of Discover Barranquilla S.A.S.
Below, we present the terms and conditions applicable to the Users of the services provided by Discover Barranquilla S.A.S., company incorporated under the laws of the Republic of Colombia, identified by Tax Identification Number 901.880.442-5, and the Users.
The terms and conditions will describe the rights and obligations that Users have when acquiring any of our Services by any means, and the rules under which the relationship will be maintained.
When Users send the data to request a quote, fill out the service or contact form and/or pay an invoice and thus access or use our services, and/or with the express electronic acceptance of these terms and conditions, they express their consent and acceptance about them.
Likewise, when carrying out any of the activities mentioned above, Users declare that they have legal capacity and the necessary powers to be bound in accordance with these terms and conditions.
Users must carefully read these terms and conditions, our privacy and personal data treatment policy and any other document referenced in these terms and conditions.
The coverage area of the Services is the territory of Colombia and consulates of the Republic of Colombia.
1. Services Offered
Discover Barranquilla S.A.S. provides the following services:
- Colombian visa processing
- Tax and accounting services
- Real estate consultation and purchase assistance
- Translation and interpretation services
- Sale of tickets for Carnaval de Barranquilla
- Sale of tickets for Selección Colombia football matches
- Sale of tickets for other events not previously mentioned
All services are subject to availability and eligibility as determined by Colombian regulations and institutional requirements.
2. Payment and Transaction Policy
Users may pay for services using credit or debit cards through our authorized payment processor, Bold.Co S.A.S.
Card Acceptance:
- We accept major international credit and debit cards (Visa, MasterCard, American Express, etc.) through Bold.Co S.A.S.
- All card transactions are subject to authorization by the card issuer.
Transaction Procedure:
- Once a payment is initiated, Users will receive an email confirmation.
- If payment is successful, the service process will begin based on the timeline and scope outlined during the quotation.
- Users must ensure the accuracy of the data provided before making any payment.
Refunds and Chargebacks:
- Refunds are only processed in specific cases such as overpayment, duplicate payment, or service unavailability. Requests must be made in writing within 10 calendar days of payment.
- Chargebacks initiated without first contacting Discover Barranquilla S.A.S. to resolve the issue may be contested, and we reserve the right to suspend or cancel services in such cases.
- Services such as visa applications and event ticket purchases are non-refundable once processing has begun or tickets have been issued.
3. Data Security and Privacy
We are committed to protecting User data in accordance with Colombian data protection laws and our Privacy Policy.
Data Security Measures:
- Payments are processed through secure and encrypted platforms provided by Bold.Co S.A.S.
- Personal information submitted for services will be stored securely and only used for the purpose of service provision and legal compliance.
- We will never sell, rent, or share User data with third parties without consent, except as required by law.
4. User Responsibilities
Users agree to:
- Provide accurate and truthful information required to carry out the services.
- Maintain up-to-date contact information to receive timely communication.
- Comply with Colombian laws and regulations as they pertain to the requested services.
5. Limitations of Liability
Discover Barranquilla S.A.S. shall not be held liable for:
- Delays caused by government authorities, consulates, embassies, or third parties.
- Rejections or denials of visa or other applications, as final decisions are made by government entities.
- Event cancellations, rescheduling, or venue changes for ticketed events, as those are subject to the policies of the organizers.
6. Modifications to the Terms
We reserve the right to modify these terms and conditions at any time. Changes will be posted on our official website and will become effective immediately upon publication. Continued use of our services constitutes acceptance of the modified terms.
7. Governing Law and Jurisdiction
These terms are governed by the laws of the Republic of Colombia. Any disputes arising from the use of our services will be resolved before the competent courts of Barranquilla, Atlántico.